Redesigning Customer Experiences in a Post-Pandemic World
Business Loans: Tuesday May 19 3:00ET
Consumer Deposits: Tuesday June 2 3:00ET
Develop a set of hypotheses and key assumptions related to a target customer, to confirm an addressable opportunity for your bank
Develop a deeper understanding of changing customer needs
Identify emerging pains, gains, and jobs to drive product features
Articulate functional needs to inform requirements and specifications
Identify opportunity areas for further exploration
End result is a hypothesis and key assumptions framed for testing
Both workshops are now full, but we're looking at adding additional sessions to accommodate demand. Join the waitlist below.
In these hands-on virtual workshops participants will explore the critical customer experience elements that need to be re-designed in a post-pandemic world. The objective is to develop a deeper and applicable understanding of changing customer needs, goals, and pain points. Participants will be able to use the outputs from this session to build or re-design solutions or product design features to meet real-world needs, either on their own or optionally as part of a collaborative Workgroup to further share ideas, workload, costs, and risks to quickly forge ideas into results.
These are hands-on participatory workshops, not webinars for passive viewing. Participants will be given some short pre-work so they can come prepared to get the most out of the sessions. Open to members and non-members, but only to verified bank employees. Space is extremely limited.