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Join Alloy Labs: Customer Success Coordinator

TL;DR

If you’re a detail-oriented people-person with an appreciation for the power of community and an interest in the innovation happening in financial services, this is the job for you! This is a full-time position coordinating membership activities and engagement for our consortium of over 60 innovative banks.


What We Do

The Alloy Labs Alliance is a consortium of innovative banks leveraging powerful network effects to build unique partnerships with startups, co-create new products, and make strategic investments. If we were a single institution, we would be a top 20 bank in the U.S.


Curious what we’ve accomplished? We launched a peer to peer network that got coverage in major publications like Forbes, Financial Brand and American Banker to name a few. Our Concept Lab is a reverse accelerator that creates partnerships with startups like the one between Carefull and the Cooperative Bank. We are also active strategic investors in the technologies and business models disrupting financial services like NYDIG and ClubNFT.

What You’ll Do

The Member Success Coordinator’s goal is to cultivate a membership culture through regular, active engagement with members. They will act as the point of contact for the members of the Alloy Labs Alliance and represent the voice of the members in all Alliance strategy and planning conversations.


To facilitate this role, the Member Success Coordinator should maintain a working knowledge of each member bank’s plans and priorities, onboard all new members, and coordinate member participation in Centers of Excellence and special projects.


The Member Success Coordinator is the glue that keeps our member network cohesive by managing everything from member access to our online community to planning monthly virtual and bi-annual in-person membership meetings, and developing opportunities for members to socialize and network outside of regular Alliance activities. The Coordinator also engages members by identifying candidates for case studies or spotlight features and promoting Alliance Insight pieces and other resources.


Finally, the Member Success Coordinator will be indispensable in building out the member relations infrastructure. They will design and manage a membership renewal process and maintain membership records and call notes in Salesforce.

Who You Are

People-Person: You enjoy networking and aren’t afraid to pick up the phone or strike up a conversation with executive leaders. You’re good at establishing and maintaining relationships.


Cat Wrangler: You are comfortable managing chaos and “herding cats.” There are many moving parts when managing an ecosystem that includes bankers, venture capitalists and technologists; your job is to keep nudging things forward.


Detail-oriented: You take pleasure in order. You are meticulous in understanding the problem to be solved and executing tasks.


Self-directed problem-solver: You are independent enough to seek solutions to issues as they arise, but humble and efficient enough to know when to ask for help. This is especially important for our all-remote team.


Curious and Perceptive: You notice patterns and can “connect the dots”. When you come across an idea you’re not familiar with, you seek out knowledge. You enjoy absorbing the abbreviations, attitudes, and ideas that define a group’s culture.


Servant's heart: You’re empathetic, hospitable, and helpful. You feel fulfilled when you get to be the “go-to” person for an issue and make someone else’s day a little easier.


You have:

  • 2-3 years of experience post college

  • Impeccable email etiquette

  • Experience with virtual meeting and collaboration software. Microsoft Teams is a plus.

  • Experience with data management. Salesforce or other CRM systems is a plus.

  • Familiarity with or an interest in learning about the banking industry

What You Get

Our team is intellectually curious, community minded, and compassionate. The work environment is flexible and fun, but we are dead serious on the mission that financial technology and community banks play vital roles in improving customer lives.


We are, and have always been, a remote-first company. We enjoy getting together (pandemic not-withstanding) at leading industry events such as SXSW, Money20/20, and Finovate. We provide competitive salary and benefits, unlimited vacation, and a sabbatical program.


Alloy Labs works with the most innovative, forward-thinking banks in the country. In addition, we are a preferred partner with top fintech VCs and startups. In this role, you’ll interact with top executives at high performing banks and the movers and shakers that are changing the industry. You’ll get a birds eye view of the industry and the opportunity to build an incredible network.


Email to introduce yourself, submit a resume, and ask questions: Amber Buker, Director of Insights, amber@alloylabs.com


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